Terms & Conditions

Last updated: 3 April 2026

1. Acceptance of these terms

By accessing or using ClaimMyBond ("the Service", "we", "us", "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Service. Your use of the Service constitutes acceptance of these Terms as at the date of first use.

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when the Terms were last revised. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. If any change is material, we will take reasonable steps to notify users (for example, by displaying a notice on the Service).

2. Eligibility

The Service is available to individuals who are at least 18 years of age and who are, or were, residential tenants under a tenancy agreement governed by Australian residential tenancy legislation, or the authorised representative of such a tenant. By using the Service, you represent and warrant that you meet these eligibility requirements.

3. About ClaimMyBond

ClaimMyBond is an online information service that helps residential tenants in Australia understand their rights regarding rental bond deductions.

The Service analyses bond deduction claims made by landlords and property managers against the relevant residential tenancy legislation in the tenant's state or territory. It provides an automated assessment of whether each claimed deduction is likely to be lawful, unlawful, or dependent on evidence, based on publicly available tenancy law, Australian Taxation Office depreciation schedules, and established fair wear and tear principles.

The Service currently operates across all Australian states and territories: New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, Northern Territory, and the Australian Capital Territory. We are planning future expansion to New Zealand, the United Kingdom, and Canada, subject to applicable local legislation in those jurisdictions.

4. How the Service works

Free analysis: Users provide information about their tenancy (state, dates, bond amount) and the deductions claimed by their landlord or property manager. The Service compares each deduction against a knowledge base of tenancy law rules specific to the user's state or territory, including fair wear and tear principles, depreciation schedules published by the Australian Taxation Office, and the relevant provisions of the applicable Residential Tenancies Act. The Service then produces an automated preliminary assessment indicating whether each deduction is likely lawful, likely unlawful, or dependent on supporting evidence. The Service also provides evidence strength scores, procedural compliance flags, and estimated tribunal outcome probabilities based on published tribunal decisions.

Paid dispute package ($29): Users who wish to take action can purchase a dispute package, which includes a formal demand letter generated using artificial intelligence technology, an itemised analysis of each disputed deduction with references to specific legislative sections, an evidence checklist, and a step-by-step guide to applying to the relevant tribunal in their state or territory. The demand letter is generated based on the information provided by the user and the applicable tenancy legislation.

Important: The accuracy and usefulness of the Service depends entirely on the accuracy and completeness of the information provided by the user. We do not independently verify any information submitted, including tenancy dates, bond amounts, deduction claims, the existence or content of condition reports, evidence, or any other facts provided.

5. This is not legal advice

ClaimMyBond is an automated information service. It is not a law firm, legal practice, legal aid service, or legal practitioner within the meaning of any Australian legal profession legislation. It does not provide legal advice and is not a substitute for legal advice. No solicitor-client relationship, retainer, or professional engagement of any kind is created by your use of the Service.

The assessments, analyses, demand letters, tribunal outcome predictions, evidence scores, and any other materials generated by the Service are produced using automated technology based on general principles of Australian residential tenancy law. They do not take into account the full complexity of individual circumstances, including (without limitation) specific terms of your tenancy agreement, local by-laws, strata regulations, or any other factors that may affect your dispute. No output of the Service has been reviewed by a qualified legal practitioner.

Tenancy law is subject to change. While we endeavour to keep our knowledge base current, we do not guarantee that our analysis reflects the most recent amendments to legislation, regulations, tribunal practice directions, or published tribunal decisions in any jurisdiction. ATO depreciation schedules referenced by the Service may also be updated by the ATO from time to time.

We strongly recommend that users with complex disputes, disputes involving amounts exceeding the bond value, disputes involving commercial leases, or disputes involving unusual circumstances seek independent legal advice from a qualified solicitor, community legal centre, or their state's tenant advice service before taking action.

The outcome of any bond dispute depends on the individual facts, available evidence, the specific terms of the tenancy agreement, and the discretion of the relevant tribunal or court. The Service cannot predict or guarantee the outcome of any dispute, tribunal hearing, or negotiation. Any tribunal outcome probabilities displayed by the Service are statistical estimates only, based on patterns in published decisions, and should not be relied upon as predictions of your individual outcome.

6. No guarantee of outcomes

To the maximum extent permitted by law, we do not guarantee or warrant that:

(a) the analysis or classification of any deduction is correct, complete, or applicable to your individual circumstances;

(b) any demand letter generated by the Service will result in the return of bond money or any particular outcome;

(c) any landlord, property manager, bond authority, or tribunal will accept the positions set out in the demand letter or analysis;

(d) the depreciation calculations, fair wear and tear assessments, evidence strength scores, or market rate validations will be accepted by any tribunal or other decision-maker;

(e) the legislative sections, regulations, or tribunal decisions referenced are applicable to the user's specific circumstances or remain current at the time of use;

(f) the tribunal outcome probabilities or similar predictive features accurately reflect the likely outcome of any individual dispute; or

(g) the information provided by the Service is error-free, current, or suitable for any particular purpose.

7. User responsibilities

By using the Service, you agree that:

(a) all information you provide is true, accurate, and complete to the best of your knowledge;

(b) you are the tenant (or authorised representative of the tenant) named in the relevant tenancy agreement;

(d) you will not submit false or fabricated information to generate demand letters for claims you know to be invalid;

(e) you are solely responsible for any action you take based on the information provided by the Service, including sending a demand letter, making a counterclaim, or applying to a tribunal;

(f) you will review any generated demand letter, evidence checklist, and tribunal guide before sending or relying on them, and satisfy yourself that they accurately reflect your situation; and

(g) you will not use the Service to harass, intimidate, or make vexatious or frivolous claims against any person.

8. Prohibited uses

You must not:

(a) use the Service for any purpose other than analysing and disputing your own residential bond deductions (or those of a tenant you are authorised to represent);

(b) resell, redistribute, sublicense, or commercially exploit any materials generated by the Service, including demand letters, analyses, or guides;

(d) attempt to reverse-engineer, decompile, or extract the source code, analysis rules, or algorithms of the Service;

(e) interfere with or disrupt the Service, its servers, or connected networks; or

(f) use the Service in any way that breaches any applicable law, regulation, or third-party rights.

9. Payments and refunds

The free analysis is provided at no cost and requires no payment or account creation.

The paid dispute package is a one-time purchase of $29.00 AUD (inclusive of GST where applicable). Payment is processed securely through Stripe. We do not store or have access to your credit card details. By making a purchase, you authorise Stripe to process your payment in accordance with Stripe's terms of service.

Due to the nature of the Service (digital content delivered immediately upon payment), refunds are generally not available once the dispute package has been generated and delivered. However, we will consider refund requests on a case-by-case basis where:

(a) a technical error prevented the dispute package from being generated or delivered;

(b) the dispute package was substantially incomplete or materially defective; or

To request a refund, contact us at help@claimmybond.com within 14 days of purchase, stating the reason for your request. This refund policy does not limit or exclude any rights you have under the Australian Consumer Law, including your right to a remedy for a major failure in the supply of services.

10. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). For major failures with the service, you are entitled to cancel and receive a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable consumer protection legislation that cannot be excluded, restricted, or modified by agreement.

11. Limitation of liability

Subject to section 10 (Australian Consumer Law) and to the maximum extent permitted by law:

(a) Our total aggregate liability to you for any and all claims arising from or related to the Service, whether in contract, tort (including negligence), statute, or otherwise, is limited to the amount you paid for the Service (i.e., $29.00 AUD or $0 if you only used the free analysis).

(b) We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of bond money, loss of time, emotional distress, legal costs, tribunal filing fees, costs of obtaining independent legal advice, travel expenses, loss of opportunity, or any other costs or losses arising from the use of or reliance on the Service or any materials generated by it.

(c) We are not liable for any loss or damage arising from inaccurate, incomplete, or misleading information provided by the user, or from the user's failure to review generated materials before relying on them.

(d) We are not liable for any loss or damage caused by the acts or omissions of third-party service providers (including Stripe, Anthropic, Supabase, and Vercel), except to the extent required by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless ClaimMyBond, its operators, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) any breach of these Terms by you; (c) any action taken by you based on materials generated by the Service, including sending demand letters or making tribunal applications; (d) any inaccurate, misleading, or fraudulent information you provide to the Service; or (e) your violation of any applicable law or the rights of any third party. This indemnity is a continuing obligation and survives termination of your use of the Service.

13. Use of artificial intelligence

The Service uses artificial intelligence (AI) technology to generate demand letters and certain elements of the dispute analysis. AI-generated content is produced based on structured inputs derived from the information you provide and the applicable tenancy legislation.

AI limitations: While we take steps to ensure the quality and accuracy of AI-generated content, AI systems can produce errors, inaccuracies, omissions, or content that does not accurately reflect the law or your circumstances. AI-generated demand letters may contain assertions, phrasings, or legal references that require verification. You must review all generated content carefully before using it and satisfy yourself that it is accurate and appropriate for your circumstances.

No copyright guarantee: Under Australian copyright law, copyright subsistence requires a human author. Content generated predominantly by AI may not attract copyright protection. We make no representation or warranty that AI-generated materials (including demand letters) are protected by copyright or that you have exclusive rights to the specific text generated.

Data handling: We do not use your personal data or dispute information to train AI models. Your data is used solely to generate your dispute package and is handled in accordance with our Privacy Policy. Anthropic's API terms prohibit the use of API inputs and outputs for model training.

14. Intellectual property

All content, design, code, analysis methodologies, rules engines, deduction classification systems, evidence scoring algorithms, depreciation calculators, and other materials comprising the Service are owned by ClaimMyBond or its licensors and are protected by Australian and international intellectual property laws.

Subject to the AI copyright limitations noted in section 13, you are granted a limited, non-exclusive, non-transferable, revocable licence to use the demand letter, evidence checklist, tribunal guide, and dispute package generated for your personal use in connection with your own bond dispute. You may not resell, redistribute, publish, or commercially exploit any materials generated by the Service.

15. Privacy and data handling

Your use of the Service is also governed by our Privacy Policy, which explains in detail what personal information we collect, how we use and disclose it, our data security measures, your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and how to contact us or the OAIC with privacy-related inquiries. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

16. Service availability

We aim to provide the Service on a continuous basis but do not guarantee uninterrupted or error-free availability. The Service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our reasonable control. We are not liable for any loss arising from temporary unavailability. We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice.

17. Termination and suspension

We reserve the right to suspend or terminate your access to the Service, without prior notice and without liability, if we reasonably believe that:

(a) you have breached any provision of these Terms;

(b) you have provided false, fraudulent, or misleading information;

(d) we are required to do so by law or by a court or regulatory order.

Sections 5, 6, 10, 11, 12, 13, 14, and 21 survive termination of these Terms.

18. Third-party services

The Service integrates with third-party services including Stripe (payment processing), Anthropic (AI content generation), Supabase (data storage), and Vercel (hosting). These services have their own terms of service and privacy policies, which you should review. We are not responsible for the practices, availability, or performance of third-party services, and any issues arising from those services are governed by their respective terms.

19. Force majeure

We will not be liable for any delay or failure to perform our obligations under these Terms where the delay or failure results from circumstances beyond our reasonable control, including (without limitation) natural disasters, pandemics, government actions, internet or telecommunications failures, power outages, third-party service provider outages, cyberattacks, or other events of force majeure.

20. Dispute resolution

If you have a dispute with us arising out of or relating to these Terms or the Service, you agree to first attempt to resolve the dispute informally by contacting us at help@claimmybond.com. We will endeavour to respond within 14 days and work with you in good faith to resolve the matter.

If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through the applicable courts or tribunals in accordance with section 21. Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief.

21. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from or relating to these Terms or the Service that cannot be resolved under section 20 will be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia. You irrevocably submit to the jurisdiction of those courts and waive any objection to proceedings in those courts on the basis of an inconvenient forum.

22. International availability

The Service is currently designed for and available to residential tenants in Australia only. We are planning future expansion to other jurisdictions including New Zealand, the United Kingdom, and Canada. When available, these services will be subject to separate terms and conditions specific to the applicable local tenancy legislation. The Service must not be used or relied upon for tenancy disputes outside Australia until local versions are officially launched and corresponding terms are published.

23. General provisions

Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and ClaimMyBond regarding the Service and supersede all prior agreements, representations, and understandings.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us to be effective.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

24. Contact

If you have questions about these Terms or the Service, contact us at: help@claimmybond.com