Demystifying the bond dispute tribunal process. Step by step. In plain English. It's simpler than you think.
Here's the truth: 95% of bond disputes never reach tribunal. Most are resolved during negotiation or mediation.
But if yours does go to tribunal, it's simpler than you think. Tribunals are designed for everyday people, not lawyers. You don't need a legal degree to present your case—just your evidence, your facts, and your confidence.
Five simple steps from dispute to resolution
The landlord or agent notifies you of the deduction.
You have 14 days to respond (varies by state)
File your dispute with the relevant bond authority.
Free in most states
Try to resolve the dispute through negotiation.
Often resolves here
Submit your application form and evidence.
$50–100 fee
Present your case and get a binding decision.
Usually within weeks
Find your state's tribunal and what it's called
Practical advice to help you present your case with confidence
Gather photos, receipts, invoices, and any correspondence. Organise by date so it's easy to follow.
Have the original bond amount, the deduction claimed, and any quotes or valuations ready.
Know which Act applies in your state and cite the relevant sections. Tribunals respect knowledge of the rules.
Stick to the facts. Stay calm and professional. Tribunals respond to evidence, not emotion.
Print extra copies of all key documents so the tribunal member has their own set to review.
Get a free analysis of your bond dispute and find out where you stand.
Prepare Your Case — Free Analysis